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Plan Policies

Bronze Plan

What’s Included

  • Annual electrical installation condition report (EICR)

  • Annual smoke & CO alarm battery check

  • 1 call-out per year (business hours)

Terms & Conditions

  1. Contract Duration
    This maintenance plan is valid for 12 months from the date of activation and will automatically renew unless cancelled in writing at least 30 days prior to the renewal date.

  2. Scope of Work
    The plan covers only the services listed above. Any additional works identified during visits will be quoted separately and are not included in the plan fee.

  3. Call-Out Allocation
    Call-outs are allocated per plan year and do not roll over. Call-outs are subject to fair-use policy and cover standard fault diagnosis and minor remedial works only.

  4. Response Times
    Business-hours plans: next available working day. 24/7 plans: we aim to respond within 4 hours for urgent faults, though response times may vary in exceptional circumstances.

  5. Access
    The customer must ensure safe and unobstructed access to all relevant equipment at the agreed times. Missed appointments due to access issues will be counted as a call-out.

  6. Payment
    Plan fees are due annually in advance unless otherwise agreed in writing. Failure to pay may result in suspension of the plan without refund of any unused portion.

  7. Exclusions
    The plan does not cover damage caused by misuse, third-party interference, flood, fire, or other acts of God; structural modifications; or replacement of consumables beyond standard lamp and battery changes.

  8. Liability
    C Brown Electrical's liability under this plan is limited to the cost of the plan itself. We accept no liability for indirect or consequential losses arising from equipment failure between scheduled visits.

  9. Cancellation
    Either party may cancel this plan with 30 days' written notice. In the event of cancellation by the customer, a pro-rata refund may be issued at C Brown Electrical's discretion.

★ Silver Plan ★

Included Services

  • Annual electrical safety check

  • Alarm battery check

  • 2 call-outs per year (24/7 availability)

Terms & Conditions

  1. Service Coverage
    This agreement covers the services explicitly listed on this plan. Any work outside the stated scope will be quoted separately before commencement.

  2. Call-Out Entitlement
    Call-out credits are included as stated in the plan and are valid for the 12-month agreement period. Unused credits do not roll over to the following year.

  3. Response Times
    C Brown Electrical will make every reasonable effort to respond to call-outs within 4 hours during standard hours and 8 hours outside standard hours. Response times are not guaranteed and may vary due to demand or circumstances beyond our control.

  4. Annual Inspections
    Scheduled annual inspections will be arranged at a mutually convenient time. The client is responsible for ensuring reasonable access to the property.

  5. Payment Terms
    This plan is billed annually in advance unless otherwise agreed in writing. Failure to maintain payment may result in suspension of the agreement.

  6. Cancellation Policy
    Either party may cancel this agreement with 30 days written notice. No refunds will be issued for unused call-outs or partial months of coverage.

  7. Liability
    C Brown Electrical's liability is limited to the direct cost of services provided under this agreement. We are not liable for any consequential, indirect, or incidental losses arising from service delays or omissions.

  8. Changes to Services
    C Brown Electrical reserves the right to update the services or terms of this plan with 30 days written notice to the client.

  9. Governing Law
    This agreement is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

★ Gold Plan ★

Included Services

  • Annual electrical safety check

  • Alarm battery check

  • 4 call-outs per year (24/7 availability)

Terms & Conditions

  1. Service Coverage
    This agreement covers the services explicitly listed on this plan. Any work outside the stated scope will be quoted separately before commencement.

  2. Call-Out Entitlement
    Call-out credits are included as stated in the plan and are valid for the 12-month agreement period. Unused credits do not roll over to the following year.

  3. Response Times
    C Brown Electrical will make every reasonable effort to respond to call-outs within 4 hours during standard hours and 8 hours outside standard hours. Response times are not guaranteed and may vary due to demand or circumstances beyond our control.

  4. Annual Inspections
    Scheduled annual inspections will be arranged at a mutually convenient time. The client is responsible for ensuring reasonable access to the property.

  5. Payment Terms
    This plan is billed annually in advance unless otherwise agreed in writing. Failure to maintain payment may result in suspension of the agreement.

  6. Cancellation Policy
    Either party may cancel this agreement with 30 days written notice. No refunds will be issued for unused call-outs or partial months of coverage.

  7. Liability
    C Brown Electrical's liability is limited to the direct cost of services provided under this agreement. We are not liable for any consequential, indirect, or incidental losses arising from service delays or omissions.

  8. Changes to Services
    C Brown Electrical reserves the right to update the services or terms of this plan with 30 days written notice to the client.

  9. Governing Law
    This agreement is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

★ Platinum Plan ★

Included Services

  • Alarm checks

  • Security checks

  • Electrical checks

  • Electrical issue resolution

  • Welfare checks

  • 10 call-outs per year (24/7 availability)

Terms & Conditions

  1. Service Coverage
    This agreement covers the services explicitly listed on this plan. Any work outside the stated scope will be quoted separately before commencement.

  2. Call-Out Entitlement
    Call-out credits are included as stated in the plan and are valid for the 12-month agreement period. Unused credits do not roll over to the following year.

  3. Response Times
    C Brown Electrical will make every reasonable effort to respond to call-outs within 4 hours during standard hours and 8 hours outside standard hours. Response times are not guaranteed and may vary due to demand or circumstances beyond our control.

  4. Annual Inspections
    Scheduled annual inspections will be arranged at a mutually convenient time. The client is responsible for ensuring reasonable access to the property.

  5. Payment Terms
    This plan is billed annually in advance unless otherwise agreed in writing. Failure to maintain payment may result in suspension of the agreement.

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