Returns & Refunds Policy
At C. Brown’s Electrical Equipment, we want you to be happy with your purchase. If you’re not completely satisfied, our returns and refunds policy is outlined below.
Returns
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You may return items within 14 days of receiving them.
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Products must be unused, in their original packaging, and in a resaleable condition.
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Certain items (e.g., cut cables, custom orders, clearance stock) may be non-returnable. This will be stated on the product page.
Refunds
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Once we receive and inspect the returned item, we will notify you by email.
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If approved, your refund will be processed to your original payment method within 5–7 working days.
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Refunds cover the cost of the product only. Original shipping costs are non-refundable, unless the item was faulty or incorrect.
Faulty or Incorrect Items
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If an item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery
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We will arrange either a replacement or a full refund, including shipping.
How to Return
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To request a return, please contact us:
📧 Email: [insert Colin’s email]
📞 Phone: [insert Colin’s phone] -
We will provide instructions and the return address.
At C. Brown’s Electrical Equipment, we want you to be happy with your purchase. If you’re not completely satisfied, our returns and refunds policy is outlined below.
Returns
-
You may return items within 14 days of receiving them.
-
Products must be unused, in their original packaging, and in a resaleable condition.
-
Certain items (e.g., cut cables, custom orders, clearance stock) may be non-returnable. This will be stated on the product page.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.